FAQs

When is your next restock?

- The shop is usually restocked one to two times a month. If you'd like to receive an email notification for shop restocks, please sign up for my newsletter. 

Your work sells out so quick. How can I snag something I've been trying to get?

- Sign up to receive my newsletter and you will be able to visit the site on restock days one hour earlier than rest of the public with a secret password to enter the store! I recommend also having an idea of exactly what it is you're hoping to purchase and be browsing the shop right at the time of the restock. Some popular designs can sell out within minutes so if you know what you've got your heart set on, you can quickly add it to cart and complete your checkout!

Do you offer local pick-up?

- Yes! If you are located in Victoria, BC, simply select "VICTORIA, BC - Studio Pick-Up" as the shipping option upon check-out and I will send you an email to set up a time to pick up your order.

Do you take custom orders or pre-orders?

- Mug pre-orders are available in the pre-order collection from the drop-down menu on the home page. You can customize the size, glaze colour, and select from a variety of pre-existing designs to create the perfect combination for you!

Do you offer wholesale?

- I am not taking on any stockists at this time. Thank you for your understanding.

Do you ship Internationally?

- I am currently only shipping to Canada and the US, but hope to find a more economical way to send goods overseas in the future.

Do you combine shipping on multiple orders?

- Yes, Absolutely! If you purchase more than one item and they are going to the same address, I will do my best to consolidate orders, pack them together when possible, and refund any shipping overages to you as soon as its shipped!